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FAQs

FAQs

Frequently Asked Questions

ūüí°How Do I Place An Order?

  1. Click on the ITEM you want to purchase >>
  2. Select BUY NOW >>
  3. Proceed to CHECK OUT >>
  4. FILL-OUT the necessary DETAILS needed for the shipment >>
  5. Choose your preferred payment method (COD-Cash On Delivery) >>
  6. Press the CONFIRM ORDER button to complete the transaction.
NOTE: Please COMPLETE all the DETAILS such as NAME, ADDRESS with STREET, and CONTACT NUMBER and make sure all the information is accurate to avoid inconvenience. You will receive a confirmation via EMAIL (if you include your email address) then wait for the product to arrive.
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ūüí°What payment method do you accept?

We offer Cash on Delivery (COD).We are also offering Bank Transfer and GCASH. Please send us a message for this payment method.
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ūüí°Can you deliver to my province?

Yes, we can deliver to almost anywhere in the Philippines!
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ūüí°How much is the Shipping Fee?

Since we value all of our customers. We have decided to provide FREE SHIPPING nationwide (within Philippines only). Our trusted partner, LBC or J&T Express will deliver your item with extra care.
You TRACKyour order in the homepage menu TRACK YOUR ORDER.
From time to time, we also offer promotions where we give items for FREE to our loyal customers but they need to pay for the shipping fee.
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ūüí°When do I get my order?

Orders are being processed and able to receive 3-5 business days for Metro Manila and 5-7 business days for Provincial area.
 
**There are instances where the shipping time takes more than we stated, this is because of some reasons:
* Incomplete address
* Unreachable mobile number
* Area not covered via COD or Area is considered as remote area
Always make sure to complete your Address to ensure a successful delivery. You may also have an option to PICK UP your order on the nearest LBC branch, just let us know what branch you wanna get your order before checking out your order.
 
Don't hesitate to contact us at SMS - 0995 0222257 or email us at inquiry@gotit-delivered.com
 
NOTE: 
**Business Days - do not include weekends (Saturday and Sunday) and holidays. 
**In some cases, shipping might take longer due to high demand and holiday season.
**Most of our items are imported overseas and stocks run out very fast. If so happened, rest assured we will notify you via registered contact numbers (either SMS or Email) ahead of time.
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ūüí°How Can I Contact you?

GOT IT DELIVERED has a dedicated team who is available to your concern and inquiries 24/7 (24 hours , 7 days a week).
 
You may reach us through SMS - 0995 0222257 or email us at inquiry@gotit-delivered.com. We will do our best to respond to you immediately, we read all concerns and will response once we are available, give us up to 24-48 hours depending on the volume of inquiries that we receive.
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ūüí°Do you have a Physical Store?

GOT IT DELIVERED is an online store and currently do not have a physical store.
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ūüí°How do I change or cancel my order?

We regret to inform you that cancelling an order is not possible once the order is confirmed after checkout. 
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ūüí°What shall I do if I received a damaged item?

We highly advised to take a video or photo of your item while opening the package and the damaged itself and send us to info@all4juanstore.com or send us a message on our Facebook page as a proof. 
NOTE: This is subject for approval, we will replace your item once we confirm that the damaged happened on our end, not with you or with the courier. 
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ūüí°I ordered 2 or more items, but I only received 1 or incomplete item. Where is the rest of my order?

We have a large assortment of products, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once, they are on the way!

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